Welcome

Thank you for visiting Natural Pet's website. By continuing to browse and use this website, you agree to comply with and be bound by the following privacy policy and terms and conditions of use, which, together with our other policies, govern Natural Pet's relationship with you in relation to this website.

1. Introduction

Natural Pet ('we', 'us', 'our') values your privacy and is dedicated to protecting your personal information. This Privacy Policy explains our practices regarding the collection, use, and sharing of your information when you visit our website at www.naturalpet.co.nz ('Website'). We process personal data in line with the Information Privacy Principles under the New Zealand Privacy Act 2020 ('NZ Privacy Act') and incorporate considerations for international data privacy regulations, such as GDPR, where applicable. This policy applies to all information collected through your use of our website and any electronic communications between you and our website.

2. Information We Collect

• Basic contact information: Such as your name, email address, and other details you provide through contact forms, registrations, or inquiries.
• Usage details and IP addresses: Information about your device and browsing patterns gathered during your interaction with our site.
• Health or wellness data: In cases where your interactions involve health or wellness products, we may collect personal data relevant to those topics. This is always done with your explicit consent.
• Cookies and similar technologies: Employed to enhance user experience, analytics, and tailored content or advertising. You have the option to refuse cookies via your browser settings.

3. How We Use Your Information

• Respond to your inquiries: We use your name and email address to respond to your questions and requests submitted through the contact forms.
• Improve our website and services: We may use your information to analyse website traffic and user behaviour to improve the Website and our services.
• Marketing and remarketing: We may use third-party cookies to deliver targeted ads based on your behaviour on our site. These ads may be displayed on platforms like Facebook, Instagram, TikTok, and Google.
• Credit card security: We use SSL encryption for secure transactions. Payment processing is handled through trusted third-party providers such as Flo2cash and Stripe.
• Comply with legal obligations: We may disclose your information as required by law or to comply with a legal process anywhere in the world.
• Call recordings: If you contact us by phone, calls may be recorded for training or record-keeping purposes. You will be notified at the start of the call if this is the case.

4. Sharing Your Information

• Service providers: We may share your information with trusted third-party service providers such as email marketing providers (e.g., Klaviyo), website analytics providers (e.g., Google Analytics), and payment processors (e.g., Stripe). These providers are located in various countries and adhere to appropriate data protection laws.
• Third-party marketing and advertising: We may share your information with marketing, advertising, and data analysis partners to deliver personalized content and advertising to you. These third parties act on our behalf and must comply with strict data privacy standards.
• Business continuity: In the event our business is acquired, merged, or undergoes restructuring, your personal information may be transferred to the new owners.

5. Data Security

We have implemented reasonable and appropriate security measures to protect against unauthorized access, use, alteration, or disclosure of personal information under our control. However, no method of transmission over the Internet or electronic storage is 100% secure. We encourage users to protect their personal information online, including using strong passwords and secure browsers.

6. Data Retention

We will retain your information as long as necessary for the purposes outlined in this policy unless a longer retention period is required or permitted by law. Afterward, we will securely delete your information. If you cancel your account, we may retain information as required by law or for legitimate business purposes such as quality assurance or record-keeping.

7. Cookies and Third-Party Remarketing

Our website uses cookies to enhance your online experience. These cookies may track items you place in your shopping cart, products you’ve viewed, and other behaviour on the website. Some third-party cookies, such as those from Google and Meta, enable us to deliver targeted ads. You can adjust cookie settings in your browser, although some functionality may be affected.

We provide a cookie management tool on our website that allows you to manage your cookie preferences and adjust your consent for different types of cookies. If you wish to reject cookies entirely, you can modify your browser settings. Please note that rejecting cookies may affect the functionality of certain parts of our website.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

Access: You may have the right to access your personal information we hold.

Correction: You may have the right to request that we correct any inaccurate or incomplete information we hold about you.

Deletion: You may have the right to request that we delete your personal information, subject to certain exceptions.

Portability: You may have the right to request that we transfer your personal information to another agency.

Withdrawal of Consent: You can withdraw your consent for us to collect, use, or disclose your personal information at any time.

9. Opt-Out of Marketing

If you wish to opt out of receiving marketing communications from us, you can do so by clicking the 'unsubscribe' link at the bottom of our marketing emails or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related emails.

10. Handling Complaints

If you believe we have mishandled your personal information, you can file a complaint. We will promptly investigate your claim and aim to resolve it according to applicable privacy laws. If you are dissatisfied with our response, you may escalate the matter to the Office of the New Zealand Privacy Commissioner or other relevant authority.

11. International Users

If accessing the website from outside New Zealand, your information may be transferred to, stored, and processed in New Zealand and other countries where our service providers operate. By using the website, you consent to this transfer, storage, and processing. We will ensure that any international transfers of personal data comply with applicable data protection laws.

12. Business Continuity

In the event that Natural Pet is acquired, merged, or undergoes restructuring, your personal information may be transferred to the new owners. We will ensure that any new owner complies with the same obligations regarding your data.

13. Website and Credit Card Security

We use Secure Sockets Layer (SSL) technology to encrypt your personal information when making purchases on our website. Credit card processing is handled by third-party payment providers, and we do not store your credit card details on our servers.

14. Changes to This Policy

We may update this policy from time to time. You are advised to review this policy periodically for any changes.

15. Country-Specific Regulations

For users from countries with specific privacy laws, such as Australia, you may have additional rights or requirements. We strive to comply with privacy laws in all countries where we operate. When transferring your personal data outside your home country, we will ensure that adequate safeguards are in place in line with applicable data protection laws.

16. Contact Us

For questions about this Privacy Policy or our privacy practices, please contact us.